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FAQs - BASK™

Place your order by 9 Feb for the gift to arrive in time for Valentine's Day

FAQs

Self pick-up

We are temporarily operating from our private condominium, 93 West Coast Vale Singapore 126756. ☺️

If you opt for self pick-up, do note that the collection time is not immediate.

You may place your order and select self pick-up during check out. We will send a text message to you once your order is ready for collection (normally ready in one working day).

If you need the order urgently, you may text us at 96418504 to arrange the pick up first BEFORE placing your order. We will try our best to accommodate.

Returns & Refund

We have extreme confidence in our products as we use them ourselves too. ☺️

Nevertheless, if you think the product you have received isn't every bit as fantastic as we say it is, you may simply return it to us.

As long as the item is brand new, unused and comes with original packaging, you can return it to us within 14 days of receipt.
We will offer a FULL CASH REFUND promptly, no question asked.

Do drop us an email at hello@baskinsilk.com before you arrange the returns so we can expect the delivery.

You may read more on our returns policy HERE.

Products related

Our silk fabric is certified by OEKO-TEX® as 100% mulberry silk.

We have displayed a snapshot of the certification on our website. You may also scan the QR code to verify the fabric authenticity at OEKO-TEX® website.

We used only eco fabric dyes for all our products. 0% chemical used.

At BASK™, we work very closely with our fabric producers to ensure thatthey meet the very stringent international OEKO-TEX® Standard 100 and acquire Product Class 1 certification (Highest and Safest Level for fabric use).

Sadly the same can not be guaranteed for other silk suppliers. If you purchase a cheaper silk pillowcase online or in-store, you may not know what you’re really buying.

We work with one of the largest and longest running silk producers in the world. They take great pride in the quality of silk they produce.

It is with silk as it is with many things in life; you get what you pay for.

Care Instructions

Yes, most of the our products such as silk pillowcase, silk bed sheets, silk duvet cover, silk scrunchies are machine washable.

However, it is advisable for you to handwash some products that come with structure, such as silk eye mask and silk face mask as frequent machine wash will damage the product strcuture (nose wire) in the long run. It is better to handwash silk eye mask and silk face mask.

Wash all the silk products with pH neutral detergentand always place them in a mesh bag before machine wash.

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